Hours – Full time – 40 hours per week distributed 9am until 6pm (3 days per week) and 2pm to 10pm (2 days a week).
Language Requirements – Good level in English and Spanish as well as at least one other language (especially French or German).
Job Purpose – To carry out a series of Business Administration and Customer Service activities.
1. Sales: Provide timely, personalised, well structured and commercial responses to customer contact. Optimise conversion rate of contact to customers. – Inbound telephone / email enquiries: – Provide clear, timely, and informative responses to client queries – Quickly identify client needs – Be credible and give knowledgeable (technical) advise (e.g. suitability of accommodation, course contents / descriptions, exam courses)
2. Clients: Manage client requirements to ensure the client experience is optimised. – Ensure all required info obtained from client and communicated appropriately to the different departments – Issue visa invitation letters – Provide comprehensive arrival instructions – Answer client questions – Identify opportunities to sell additional products or services – Collate student evaluations. Recommend/implement improvements. – Issue level certificates
3. Business Administration: – Office supplies (paper, toners light bulbs, toilet rolls) and books – Maintain the “correct” stock levels – Take advantage of bulk discounts available – Ensure the most competitive prices are obtained. Negotiate where required – Manage classrooms
- Strong communication skills: written (succinct, commercial, empathy, error free) and oral (linguistic skills, speak with conviction/authority, negotiation). – Outgoing friendly personality. Capable of quickly developing a rapport / relationship of trust with clients (telephone, email and in person) and suppliers. – Excellent organisational / multitasking / prioritising skills.Can do attitude / flexible attitude and approach to work. – Commercial with innovative ideas. Focus on cost management and revenue maximisation. – Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language.
Duration: 6 months or longer